Policy

Delivery Charge:

Within Dhaka Metropolitan City, a delivery fee of BDT80 is applicable.
For areas outside Dhaka, a BDT200 delivery charge will be applied.

Delivery Time:

Our delivery timelines vary according to your location. If you reside within Dhaka Metropolitan City, your order will typically arrive within a swift 24 to 48 hours. Those residing outside Dhaka Metropolitan City should anticipate a slightly extended delivery window, with deliveries usually taking approximately 2 to 5 working days.

In our commitment to the safety and security of your products, all items are subject to thorough sanitation and are meticulously packed within polybags. This meticulous packaging ensures top-tier protection against potential damage and dust.

Our dedicated team is unwavering in its commitment to keeping you well-informed throughout the entire delivery process. Expect to receive real-time updates via SMS on your registered phone number. These updates are designed to provide you with peace of mind and complete transparency regarding the progress of your order.

Exchange Policy:

Upon delivery, we strongly encourage you to promptly try on your item to ensure it is the perfect fit for you. If your purchase does not meet your expectations, we offer a straightforward exchange process. Simply return the item to our delivery personnel and cover their effort fee (BDT80 within Dhaka, BDT200 outside Dhaka).

To initiate the exchange procedure, please reach out to our customer service team through the FOMO message option. When contacting us, kindly specify the reason for the return and your preferred size. Rest assured, we will expedite the replacement process, ensuring you receive the correct item without any unnecessary delays. Your satisfaction is our utmost priority.

Refund Policy:

In the rare instance where we are unable to provide the correct size or if the desired size is out of stock, you will be entitled to a full refund. This refund will be processed within 48 hours of receiving the returned product. It is important to note that this refund policy applies exclusively to online and advance payments made via bKash.

Please be mindful that the refund will be issued only after a comprehensive inspection of the returned product has been conducted. Additionally, it is essential to understand that refunds will not be applicable to items that have been damaged or used.

At FOMO, we are committed to providing you with a seamless shopping experience and ensuring your satisfaction with every aspect of your order. Should you have any questions or require further assistance regarding our policies or your order, please do not hesitate to reach out to our customer service team. Your trust and confidence in our services are highly valued, and we look forward to serving you in the best possible manner.

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